![]() ![]() Now enter the encoded MAC address (see below on how to encode the MAC address). If you make a mistake, hang up, wait five seconds, and then start again from the beginning.ĭial “ * * *” (press the star key thrice) for the voice prompt.Įnter “99” and wait for the “reset” voice prompt. Using a phone connected to the ATA, pick up the handset and follow the below instructions. All unit settings are restored to factory settings. Insert a pin in this hole, and press for about 7 seconds. Locate a needle-sized hole on the back panel of the gateway unit next to the power connection. Reset default factory settings following these four (4) steps: There are two methods for resetting your unit: Method 1: Reset Button During this period, the ATA will be unusable for making or receiving calls so do not perform this process unless you are able to be without phone service for the duration. This process can take up to 10-15 minutes once you have performed the factory reset. ![]() If the ATA has been provisioned by IPFINITY it will download its provisioning over the Internet and reprogram itself. This procedure will complete erase and reset your ATA. *Just be forewarned again that it may take a few tries but it does work.Do not perform this procedure unless advised by your IPFINITY technical support advisor. You need to start over and press 123456789*0# in sequence again. ![]() If you press the buttons out of sequence, the lights on the line button, headset button, speakerphone button, and Select button turn green. The light on the Select button flashes when a button is pressed. When you press 1, the lights on the line buttons turn red. When the light on the Mute button and handset light strip turns off and all other lights (Line button, Headset button, Speakerphone button, and Select button) stay green, press 123456789*0# in sequence. Press and hold # and plug the phone back in.
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